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Privacy Policy for True Star Relocation

Updated: December 2nd, 2024

At True Star Relocation, we respect and value your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website, TrueStarRelocation.com, or use our services. By using our website or services, you consent to the practices described in this policy.

1. Information We Collect

We may collect the following types of personal information when you use our services or interact with our website:

• Personal Identification Information: Name, address, phone number, email address, and other contact details.
• Payment Information: Credit card details, billing address, and payment history.
• Service Details: Information about your move, including dates, locations, inventory, and special requests.
• Website Usage Information: IP address, browser type, device information, and browsing behavior (e.g., pages visited, time spent on the site).

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and manage our moving services, including scheduling, billing, and communication.
• To improve our website and services by analyzing usage patterns and customer feedback.
• To process payments and manage customer accounts.
• To send you important updates, promotional offers, or notifications regarding our services (you may opt out of marketing communications at any time).
• To comply with legal obligations and resolve disputes.

3. How We Protect Your Information

We are committed to ensuring the security of your personal information. We employ industry-standard encryption technologies and secure server protocols to safeguard your data. However, please note that no method of transmission over the internet is 100% secure, and while we strive to protect your information, we cannot guarantee absolute security.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted third-party service providers who assist us in delivering our services (e.g., payment processors, storage facilities). These third parties are required to maintain the confidentiality and security of your information and may only use it for the purpose of providing services to us.

We may also disclose your information if required by law or in response to valid legal requests, such as subpoenas or court orders.

5. Cookies and Tracking Technologies

Our website may use cookies and other tracking technologies to enhance your user experience, analyze website traffic, and personalize content. Cookies are small files stored on your device that help us recognize you when you return to our site. You can control cookie settings through your browser settings, but disabling cookies may affect your ability to use certain features of our website.

6. Your Rights and Choices

You have the right to:

• Access, update, or delete your personal information.
• Opt out of marketing communications at any time by following the unsubscribe instructions in our emails or by contacting us directly.
• Request that we restrict the use of your information in certain situations.

If you wish to exercise any of these rights, please contact us using the contact details below.

7. Children's Privacy

Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can take appropriate action.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites. We encourage you to review the privacy policies of any third-party sites before providing them with your personal information.

9. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be reflected on this page, and the "Effective Date" at the top of the policy will be updated. We encourage you to review this policy periodically to stay informed about how we protect your information.

10. Contact Us

If you have any questions or concerns about our Privacy Policy or how we handle your personal information, please contact us at:

True Star Relocation
Website: TrueStarRelocation.com
Email: Reservations@TrueStarRelocation.com

By using our website and services, you acknowledge that you have read and understand this Privacy Policy.